System
Seriti Solutions
Finance and Insurance (F&I) managers in motor vehicle dealerships require specialized systems to streamline operations, ensure compliance, and enhance customer service. These systems are essential for managing vehicle financing, insurance products, and related documentation.
The Seriti system is built on four continually evolving components: Performance Measurement, Compliance, Efficiency, and Integration:
- Performance: Tracked and measured at multiple levels against custom targets and aggregated benchmarks. Live dashboards and on-demand reporting from a wide selection of standard and custom reports make measurement seamless.
- Compliance: Legal and business requirements are supported through specific processes and actions integrated into the sales process. Interactions and feedback are recorded, documented, and acknowledged by both the Business Manager and the customer.
- Efficiency: Tasks are automated, leveraging the latest technologies, including electronic signatures and seamless integrations.
- Integration: Ensures data integrity and operational efficiency by connecting with CRM/DMS systems, financiers, insurers, and product suppliers.
Our System
System integration delivers multiple benefits, from enhancing efficiency to ensuring data integrity. Integrations extend across CRM/DMS systems to financiers, insurers, and product suppliers, offering a dealer-centric solution that encapsulates a turnkey offering. Our commitment to seamless operations with third parties, such as banks, product providers, and insurance brokers, has positioned us as a leading solution both locally and internationally. With advanced, efficient technologies, we have simplified the process of acquiring finance and insurance in a paperless environment.
Availability
- The system is accessible 24 hours a day, 7 days a week.
- It boasts a 99.9% uptime.
- Apply for Finance and Insurance 24 hours a day, 7 days a week.
Productivity
- Increase Profits
- Increase Productivity
Application Features
- Real-time feedback on Finance and Insurance status
- Intuitive application capturing
- Electronic Document management
- Apply to all banks / Leasing companies at once
- Integrated Hosted Finance Application to receive leads directly from your own website
- Digitise the entire car buying journey
Security
- Secure and safe (Seriti comply to local and international security standards at all times).
- ISO 27001 certified.
- Global Data protection and destruction procedures in place.
- Secure access with encrypted username and password.
Compliance
- Full audit trail on all applications
- Record of Advice is supplied
- All documents and communications are secure and safe
- Supply costing schedule & policy schedule/wording (where applicable)
Support and Maintenance
- 24/7 Support available
- No additional charges for support and maintenance
- Online training for users
- Regular system enhancements and updates
Cost
- Pay as you use: Only pay for concluded transactions/delivered vehicles
- Low cost per transaction booked/vehicle delivered
Revenue
- Increase profits with Value-added product offering
- Set and track sales targets
- Track productivity
- Unlock revenue growth with product profit sharing
Our System
System Integration offers multiple benefits from efficiency to data integrity with integrations extending from CRM/DMS systems to Financiers, Insurers and Product Suppliers. By providing a dealer centric system that encapsulates a turnkey offering we continue to make our mark in this industry. Our drive to provide seamless operations between a host of third parties such as banks, product providers and insurance brokers have made us an attractive solution both locally and internationally. With efficient and effective technologies, we have simplified the process of acquiring finance and insurance in a paperless environment. The ability to facilitate business effectively using a web based solution along with IN APP signing, Fica verification and bar code decryption, make what we do exciting for both user and customer.
Data Integrity
Data integrity is often undervalued and only truly understood when it’s too late. A single keystroke error can result in an incorrect name, driver’s license number, contact details or VIN number with consequential impacts on contracts, policies, marketing campaigns, etc. Seriti employs the latest technology to reduce data capture errors and validate data using integrated specialist solutions. To this end, Seriti offers verification services on contact (client) information and vehicle identification (VIN). Data consistency is addressed through integrating with other dealer systems, ensuring a seamless and consistent flow of data across all systems
Reporting
Seriti prides itself in the range of reports available to monitor and measure all facets of F&I as well as high level retail performance. Reports are available in Excel format, allowing the ability to easily analyze data further. All reports are available on demand and in real time. We also offer the benefit of reports being electronically delivered per your personal preference.
product Management
Seriti offers a highly-advanced product module capable of hosting both insurance and non-insurance products. Access to products is controlled by Seriti and incorporates multiple level activation from Group down to user level. Product structuring is built on the principle of menu selling with a key differentiator being a tailored menu. Whilst ‘Al la carte’ offers choice, it lacks personalization and can often lead to confusion. Our menus of available products are matched to the specific deal. To achieve this, our product module includes numerous fields to cater for filtering, underwriting criteria, pricing and costing options as well as validity periods and conditions. Added features include uploading of Product Disclosures or Brochures, and Video links.
Integration
Seriti understands the importance of segmenting data into separate specialist systems, however does not support the isolation of data. In today’s age of technology, integration between systems is merely a matter of programming and can often be achieved with minimal resource and cost. The value of integration between systems benefits all stakeholders, particularly the customer. In addition, it increases throughput and the window of opportunity for sales.
Efficiencies
The best method of measuring efficiency is that of time and effort and subsequent cost. Seriti is constantly sourcing methods to incorporate new technology which results in improving the efficiency of any F&I process. Some of these methods include the following: System Integration: - Reducing the need for recapturing data - Single point of data entry Paper Reduction: - Replacing printed documents with electronic copies - Electronic signatures - Document uploading and attaching
compliance
The Seriti system simplifies this process by dissecting it into 3 key components: Product Offering It is widely known and accepted that all insurance products must be offered to all clients all the time, however a more important aspect is ensuring that only the applicable products are offered. Seriti’s product module incorporates advanced filtering technology ensuring accurate matching of products to the specific deal based on the client, payment type and term, vehicle and most importantly the underwriting conditions of each product. Disclosures Product disclosures are required to be issued prior to the final purchase of any product, ensuring that the client was afforded the opportunity to make an informed decision. The Seriti system drives the issuance of all documents prior to the finalization of the transaction. Documents can be printed or emailed. Record Keeping Record keeping is automated within the system and allows for perpetual electronic filing, enabling quick and easy access to records. From a product perspective, there is an automated Record of Offer document which records the products offered and accepted / declined and includes the ability to record client feedback on a per product basis. In terms of the transaction, there is a continuous audit trail of the transaction which records the actions of the user including when documents were printed or emailed.
Performance
Seriti offers the ability to track performance against targets and benchmarks across multiple levels such as, Groups; Branches; Business Managers; Sales Representatives; etc. Performance monitoring is measured in volumes against units, products sold, product penetrations, and values against average values per unit and per product. Targets can be set for specific periods and linked to specific products and sale types. Benchmarks are available based on aggregated data with matching demographic profiles.
Performance
Seriti offers the ability to track performance against targets and benchmarks across multiple levels such as, Groups; Branches; Business Managers; Sales Representatives; etc. Performance monitoring is measured in volumes against units, products sold, product penetrations, and values against average values per unit and per product. Targets can be set for specific periods and linked to specific products and sale types. Benchmarks are available based on aggregated data with matching demographic profiles.